Hiring! Lead Guide

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Manage our mountain bike clinics and tours throughout the beautiful New River Gorge. The Lead Guide will manage our clinics and tours, while also leading mountain bike instruction clinics and guiding group tours. This role will also schedule part-time guides and manage the necessary permit paperwork. Depending on experience, this role may be responsible for training new guides or assisting in training new guides. 

Full-time, year-round position. 

Compensation includes admin salary and per trip bonus for both trips organized and trips led.

Responsibilities

  • Spread the love for cycling through education and encouragement
  • Coordinate and maintain schedule for trips and guides assigned to trips.
  • Respond to client questions and concerns
  • Develop program curriculum and routes in coordination with owners 
  • Maintain Arrowhead Bike Farm quality for programs
  • Develop new program products
  • Ensure rental fleet is maintained by shop staff
  • Ensure proper fit of bikes for clients and educate clients pertaining to proper fit
  • Depending on experience, either lead training or assist in training guide staff in all program responsibilities including but not limited to:
    • MTB guiding and instruction
    • Customer service
    • Program curriculum
    • Cleaning and basic fleet maintenance
    • Proper fit
    • Emergency response
  • Ensure paperwork and documentation are up-to-date including monthly NPS permit records
  • Any other duties asked upon staff by Arrowhead Bike Farm owners and managers

Qualifications

  • Significant experience guiding in an outdoor setting
  • Mountain bike instructor certification helpful but can be obtained on the job
  • Basic First Aid & CPR certification required or the ability to acquire by start of season
  • Supervision and staff management experience
  • Must be able to lift and handle materials weighing up to 70lbs
  • Must be able to demonstrate proficiency riding a mountain bike

Compensation

  • Monthly salary
  • Per diem by trip and quantity of participants
  • Professional industry-standard certification and training
  • Employee and industry discounts
  • Sensationally cool community of Fayetteville
  • Living and working in the beautiful New River Gorge

Application

Send resume and any questions to [email protected]